Welcome to CNWL’s Patient Advice and Liaison Service
Patient Advice and Liaison Service (PALS) is about making our Trust’s services as welcoming and responsive as we can, to as many people as possible.
PALS is here to:
- Help you find support
- Help sort out problems quickly
- Give you information about local health services –especially the Trust’s mental health services
- Listen to your concerns, suggestions or questions
- Advise you on how to complain if you want to, and put you in contact with advocates
The questions and problems people come to PALS with are used anonymously to help the Trust improve its services.
CNWL delivers its Patient Advice and Liaison Service through about 75 link workers, who are CNWL staff members.
To find the worker covering your service, click here and follow the links to your service: your local link worker's details will be on your service's web page.
Alternatively you can contact PALS via Trust Headquarters by,
Phone: 020 3214 5773 (prefix this with 18001 if using typetalk)
Fax: 020 3214 5892 or
Email: pals.cnwl@nhs.net