June 2010
Jacent Tracey, Complaints Manager
Trust Headquarters
During the presentation of her award, Claire Murdoch, Chief Executive, and Chris Bumstead, Head of Patient and Public Involvement, praised Jacent for her continuous commitment to the Trust and for the important role she plays in improving the quality of our services.
Jacent's nomination said: "I sit at a short distance from Jacent and have overheard the many daily conversations she has with complainants. The conversations imply that she is dealing with irate, persistent, sometimes unwell people. She is always impeccably polite, clear, thoughtful, empathic, informative, firm and a paragon of patience."
May 2010
Dimple Vyas, Receptionist
West End Community Mental Health Team
Dimple’s nomination was supported by a large number of her colleagues at the CMHT, who said: “We would like to nominate our colleague Dimple for the hidden gem award. Dimple has a very welcoming and warm manor, towards staff and service users alike. Whenever a request is made, Dimple approaches it unfazed with willingness and a smile. During the time that Jade went live at the West End CMHT Dimple has been a super user and has supported staff with endless patience, which staff are very appreciative of. Dimple has managed to effortlessly include this in her other duties with out disturbance.
“Dimple is the first point of contact for service users and visitors to the West End CMHT, who often comment regarding her welcoming and kind nature and professionalism, even when under taking circumstances. –12 people have signed a petition to agree with this nomination.”
April 2010
Patrick Conway, Deputy Ward Manager
Shore Ward, Park Royal Centre for Mental Health
Patrick received nominations for the hidden gem award from his colleagues, and upon being presented with the award service users also expressed their gratitude to him. Patrick's nomination said “He is so dedicated to his job, and actually goes the extra hundred miles for both service users and the staff. On his days off the service users constantly ask where he is. He is a true Gem”
His colleague said “Pat is the epitome of a nurse who is patient centred! He always remains calm under pressure and takes the lead in deescalating difficult situations”.
March 2010
Catherine Adcock, Senior Nurse
West End Community Mental Health Team
Catherine received nominations from both service users and her colleagues. One said “Catherine has been my nurse for several years now and over the past year has done everything to support me as my husband has been diagnosed with an inoperable brain tumour”. Another nomination described her as ‘unfailingly polite and professional in manner’ and ‘always treats patients with respect and dignity’.
Her colleague said “Catherine is a generous, fun and supportive colleague. I strongly support the proposal to recognise her as a "not so hidden" gem!
”
February 2010
Abdul Kamara, Healthcare Assistant
Max Glatt Unit, Ealing
In his nomination Abdul was described as “A truly outstanding individual who performs his duties to the highest professional standard while treating the service users with exceptional understanding, respect and dignity. He is both modest and personable, a true credit to the Trust.”
January 2010
Anne Marie Webster, Personal Assistant
Gordon Hospital
Anne Marie received the award for always being supportive of her colleagues, and her professional, calm and approachable attitude with visitors. Her nomination said: nullI have no hesitation in nominating Anne Marie for a Hidden Gem award. Whilst the Gordon Hospital was under Special Measures, she was extremely supportive of those around her, no request was too much and she went over and beyond her commitment to the service during this period. She worked extremely long hours, listened to us when we were stressed and also offered a great deal of support to those around her. Anne Marie was the Hidden gem of the Special measures programme and as such should be rewarded and recognisednull
December 2009
Maiko Kokubun, Pharmacy Technician
St Charles Pharmacy Department
Maiko has been described by her colleagues as: nullAn amazing individual, who puts her heart and soul into her work, never says no to help service users, staff or other professionals.null Another nomination said nullShe is the most dedicated and hard-working person I know. All patients I know praise her efforts. She deserves a Hidden Gem as she is a shining star.null
November 2009
Philip Adkins, Clinical Nurse Specialist
Westminster Treatment Centre
Phil received nominations from a number of colleagues in his team who described him dedicated, client-focused and always doing a great job engaging clients in treatment.
One of his nominators said Phil had been particularly helpful when they first joined the team by being welcoming and taking time to explain everything from procedures to introductions to clients.
October 2009
Wing Chang, Nurse Therapist
Vincent Square Eating Disorder Clinic
Wing was nominated by a service user, who told how Wing has been an inspiration: nullWing has been an incredible therapist to me. With his help and support I have overcome an eating disorder that I have had for 10 years. He has listened, been patient and helpful; I cannot thank him enough.null
September 2009
Dr Meena Patel, Associate Specialist
Coombe Wood Mother and Baby Unit, Brent
Meena received nominations from both her colleagues and service users who described her as hardworking, dedicated and supportive. One nomination called her a nulltrue gemnull for always going beyond the call of duty. On being presented with the Hidden Gem award last week Meena said that the award is a result of the support she receives from such a great team.
August 2009
Jayne Tinney, Secretary
Jayne was nominated by her colleagues for always being helpful and providing invaluable support to the team. She always has a smile on her face and takes on any problems the team encounters to find solutions.
Jaynenulls nomination was supported by her team manager who said nullJayne plays a pivotal role in the team. Her manner and ability to reach out to others means she is the teamnulls best connection to other services within Brent and across the Trust, and she will always do her best in what is asked of her for the benefit of the service.null
July 2009
Fred McGruer, Team Co-ordinator
Fred McGruer, from The Junction Drug and Alcohol Service in Brent, has become our first Hidden Gem.
Fred joined the team just last year, but received an incredible five nominations from his colleagues at the service, demonstrating the impression he has made since he took up his post as team coordinator. The nominations told how Fred has been instrumental in making his team feel valued and bringing about a team culture of hard work, good quality supervision and passion for patient care.
Some comments from his team:
null"I am so lucky to work and learn from a wonderful team co-ordinator who is always
putting his staff first."
null"This really is a colleague who has gone the extra mile for his staff."null