Freedom to review capital investments –As a Foundation Trust, CNWL manages its own capital investments which allow us the flexibility to consider selling certain properties and using the capital to build or develop other sites designed to suit patient needs
1.c How do we operate?
Council of Members
The Council of Members oversees the strategic direction of the Trust and ensures that there is patient and public involvement in the developments we make to improve services.
The Council is made up of 39 Governors, some of whom are appointed from partner organisations such as Primary Care Trusts and Local Authorities and some of whom are elected from our membership of staff, service users, carers and local residents.
The Role of the Council of Members
- Represent the views of members
- Consult on service developments and changes
- Develop the membership of the Foundation Trust
- Approve the appointment of the Chief Executive
- Appoint the Chair and Non Executive Directors
- Appoint the Trust’s financial auditors
- Receive the Annual Report and Accounts
1.d How we fit into the NHS structure
As a Trust CNWL works within the national and local NHS structures. A useful overview of the national NHS structure can be found on the Department of Health website www.doh.gov.uk/about/newnhs.
Organisational structure
The Board oversees the work of the organisation.
The Board meet every month at Trust Headquarters. The meetings are not open to the public.
A summary of the minutes of Board meetings are publicly available, although information will be withheld that is exempt from disclosure under the Freedom of Information Act 2000, or is personal, confidential information about individuals is protected under the Data Protection Act 1998. The Trust has a number of Committees, and Groups which are set out below:
| Description: |
Clinical Governance Committee
On behalf of the Board, to report progress on the achievement of the following strategic priorities:
Provide integrated, high quality, timely services based on the need of the individual.
Engage meaningfully with service users, carers and the local community to improve and align our services to their needs.
The purpose of this Committee is to assure the Board of the quality of clinical services across the Trust |
| Availability: |
Terms of Reference On application by post or email: freedomofinformation.cnwl@nhs.net
 Clinical governance committee.doc |
| Cost: |
Free from Information Governance Department on 020 3214 5945 |
The Trust website (www.cnwl.nhs.uk) lists details of all the services offered by the Trust (which number over 100). The Trust is able to provide the public with details of our organisational structure:
Some information will be withheld, including personal confidential information about individuals which is protected by the Data Protection Act 1998.
Lists of and information relating to organisations with which the authority works in partnership
Our Local Partners
The Trust works in partnership with a number of non-NHS organisations to ensure local delivery of services and their development in accordance with national guidance and local needs. These partner organisations include local authorities (with whom formal partnership agreements have been reached), educational establishments, police, prison service, probation, the private sector and voluntary and charitable bodies, local community groups, user groups, primary care trusts, In each of the boroughs of Brent, Kensington & Chelsea, Westminster and Harrow formal joint working agreements exist. The relationship with local Social Services Departments is particularly close and essential in ensuring the effective co-ordinated delivery of services. If you would like to know more about these arrangements and how these services are managed, please contact the Head of Service for the specific borough (shown above). They will arrange for you to receive the information you require.
Some of the partnerships with local authorities will involve information sharing, with agreed protocols and procedures between the organisations about how this information is shared. These will be available from the Trust Secretary. The Trust will provide information about meetings with partner organisations and details of any relevant service level agreements to any member of the public who asks for them. This information can be accessed through our Trust Secretary. We will not, however, provide material that is exempt under the Freedom of Information Act 2000 or Data Protection Act 1998.
Fair Processing Notice
Using your information to improve local services
The purpose of this fair processing notice is to explain how your personal
information may be used by your local councils, voluntary bodies, Primary Care Trust’s and HM Prisons, who Central and North West London NHS Foundation Trust (CNWL) work in partnership with.
The partnership provides many different services to many people and we
need to hold information about you because:
- It gives us contact information that saves you having to repeat the same information to different sections within the council and to different councils, agencies and contractors who work on our behalf
- It allows us to provide a better service and co-ordinate what we can do for you
- It allows us to undertake statutory functions efficiently and effectively and helps prevent and detect fraud and corruption
- It helps us to build up a picture of how we are performing at delivering services to you.
CNWL partners are:
The Local Authority Councils:
For Adult, Older Adult and Child and Adolescent Services
This includes a residential service in Horton Haven, Epsom in Surrey
Primary Care Trusts
- Brent
- Ealing
- Hammersmith and Fulham
- Harrow
- Hillingdon
- Kensington and Chelsea
- Westminster
NHS London [Previously known as the Strategic Health Authority]
For Addictions and Offender Care Services
- London Boroughs of
- Brent
- Ealing
- Enfield
- Hammersmith and Fulham
- Harrow
- Hillingdon
- Hounslow
- Kensington and Chelsea
- Westminster
- Voluntary Organisations
- The Turning Point in Brent
- Rugby House
- Westminster Dementia Liaison Group
- K&C Dementia Liaison Group
- Westminster Advocacy Services (WASSR)
- Westminster Carers Association
- Brent Triangle
- Brent Irish Advisory Service
- Age Concern
- Brent Advocacy Service
- West Indian Advisory Service (Brent)
- Help the Aged
- The Alzheimer's Society
- 60+
- HM Prison Service
- Wormwood Scrubs
- Pentonville
- Holloway
- Youth Offender Institute Feltham
For Eating Disorder and Learning Disability Services
Available to clients nationally, with –appropriate PCT agreements
The partnership is working to develop a centralised approach to service delivery and this involves the use of a shared customer management database in order to improve service delivery to you.
From time to time you may be contacted to take part in postal or telephone surveys to enable the partnership to offer further services, monitor performance, improve the quality of service, and plan for future services. You can decline to participate in these surveys by contacting any member of the partnership
Sharing Information
To deliver services to you more efficiently, the partnership may share your information with organisations including; councils in the partnership, relevant public bodies, voluntary organisations, utility companies (e.g. gas, water, electricity) and external private companies providing services on behalf of members of the Partnership. This information may include your name, address, contact details and in some circumstances, other personal information. It will only be passed on to the organisation if we feel that it is it is:-
- directly relevant to your needs, and
- the other organisation needs to know in order to help you.
At no time will your information be passed to organisations external to the above list for marketing or sales purposes or for any commercial use.
Before we share your information with our partner organisations we will make sure they agree to use all information about you responsibly, hold it safely and only use it in connection with the services that we are trying to provide to you. If they want to use it for any other purpose they will usually need to ask your permission unless the law requires otherwise.
You are perfectly within your rights to say that you do not want us to pass your personal information onto another organisation at any time or do not want to be contacted in future. However you should be aware that in some limited circumstances the law will require us to share personal information about you with other organisations. Also, if we are unable to provide other organisations with the information they require, this may delay or prevent you getting the help or service that you need.
Personal Data and Data Protection
All the members of the partnership comply with the Data Protection Act 1998 for holding personal data about you, and each are registered as ‘Data Controllers’ under the Act.
More information?
If you would like to know more or have any concerns about how your information is being processed please contact us.
The Board oversees the work of the organisation. Our Board has a Chair, and Non-Executive and Executive Directors.
Chair
Dame Ruth Runciman
Non-Executive Directors
Hiroo Chothia
Helen Edwards
Bhavana Desai
Prof. Dorothy Griffiths
Ian Holder
Beverly Provost
John Scott (Deputy Chair)
| Chief Executive |
Claire Murdoch |
| Director of Human Resources |
David Brettle |
| Director of Finance |
Trevor Shipman |
| Director of Clinical Governance & Medical Director |
Dr Alex Lewis |
| Chief Operating Officer |
Edward Matt |
| Director of Operations and Nursing |
Andy Mattin |
| Director of Business & Estates |
Ian McIntyre |
| Director of Strategic Planning & Partnerships |
John Vaughan |
The Chair of the Trust is Dame Ruth Runciman. The Chairman can be contacted at the Trust Headquarters address shown in Part One of this document. Contact telephone number is 020 3214 5700
The Chief Executive is Claire Murdoch who can also be contacted at the Trust Headquarters address. Contact telephone number is 020 3214 5700
The Trust Board meet every month at Trust Headquarters. The meetings are not open to the public and a copy of the agenda is available from the Trust Secretary in the week prior to the meeting or at the meeting. The Trust Secretary is based at the Trust Headquarters address shown in Part One of this document. The contact telephone number is 020 8237 5700.
The Board of Directors meet every month at Trust Headquarters. The meetings are not open to the public. Those papers considered at the Board that are publicly available, and a summary of the meeting, are placed on the Trust website within two weeks of the meeting
1.e Organisational structure
Executive Structure
The key personnel in the organisation who are managerially responsible for the delivery of operational services are the Chief Operating Officer the Director of Operations and the Service Directors.
Edward Matt
(until 1 April 2010) |
Chief Operating Officer and Chief Nurse |
Board level responsibility for all local services including Nursing |
Robyn Doran
Tel: 3214 5758
Email: robyn.doran@nhs.net |
Director of Operations |
Responsibility for all services
Accountable to Chief Operating Officer and Chief Nurse |
David Dunkley
Tel: 020 8937 4297
Email: d.dunkley@nhs.net |
Director for Brent Adult Mental Health Services |
Responsible for Adult Mental Health Services in Brent and Residential Unit at Horton Haven |
Colin Constantine
Tel: 01895 279753
Email: colin.constantine@nhs.net |
Director for Learning Disabilities |
Responsible for Trust wide Adult Learning Disabilities Services |
Karina Hedley
Tel: 020 8846 7779
Email: karina.hedley@nhs.net |
Director, Child and Adolescent Mental Health Services |
Responsible for Trust wide Child and Adolescent Mental Health Services |
Kim Cox
Tel: 02089667171
Email: kcox@nhs.net |
Director for Harrow Adult Mental Health Services |
Responsible for Adult Mental Health Services in Harrow |
Karen Carpenter
Tel: 020 8206 6401
Email: karen.carpenter@nhs.net |
Director for Joint Mental Health Services for Kensington & Chelsea |
Responsible for Adult Mental Health Services in Kensington & Chelsea |
Sandra Brookes
Tel: 020 7612 1632
Email: sandra.brookes@nhs.net |
Director for Older Adult Mental Health Services Trustwide |
Responsible for Older Adult Mental Health Services Trustwide |
|
Pete Raimes
Tel: 020 7612 1663
Email: pete.raimes@nhs.net |
Director for Westminster Adult Mental Health Services |
Responsible for Adult Mental Health Services in Westminster |
Noreen Rice
Tel: 01895 279325
Email: nrice@nhs.net |
Acting Director for Hillingdon Adult Mental Health Services |
Responsible for Adult Mental Health Services in Hillingdon |
Tanya Paxton
Tel: 020 7381 7700
Email tanya.paxton@nhs.net |
Acting Director for Addictions and Offender Care Services |
Responsible for Addictions and Offender Care Services Trustwide |
Josephine Honour
Tel: 020 8237 2104
Email: josephine.honour@nhs.net |
Director for Eating Disorders Service Head |
Responsible for Eating Disorders Service |
Location and contact details for all public-facing departments
Contact details for individual services across the Trust can be found within our
Services A-Z.
CNWL Trust Headquarters is based at:
Greater London House
Hampstead Road
London NW1 7QY
Tel: 020 3214 5700
Email: feedback.cnwl@nhs.net
You can also contact us by completing an online form. In order to make the process as simple as possible, we have chosen three categories through which you can contact us. They are:
Comments & Feedback
You can use this option if you wish to make general enquiries about our organisation.
Compliment Our Staff
This option can be used if you or someone you know has received exceptional treatment/help from one of our staff/services, and you would like to compliment them for the work they have done.
Complaint
Here you can formally make a complaint against the Trust. We have a policy for dealing with complaints, and we strongly recommend that, should you have a grievance with the Trust, you should make every effort to resolve it locally with a Service Manager
1.f Corporate Governance
Corporate Governance Structure
1.g Senior staff and management board members
|
Claire Murdoch
Tel: 020 3214 5760
Email: claire.murdoch@nhs.net |
Chief Executive |
Board level responsibility |
|
Edward Matt
Tel: 020 3214 5986
Email:
edward.matt@nhs.net |
Chief Operating Officer |
Board level responsibility |
|
Trevor Shipman
Tel 020 3214 5754
Email: trevor.shipman@nhs.net |
Director of Finance |
Board level responsibility for financial and procurement matters, service agreements and SAFFS co-ordinator |
|
Ben Travis
Tel 020 3214 5812
Email: richard.lester@nhs.net |
Deputy Director of Finance |
Finance Department |
|
David Brettle
Tel 020 3214 5723
Email: david.brettle@nhs.net |
Director of Human Resources |
Board level responsibility for human resources, payroll, occupation health, and equalities/diversity in employment matters |
|
Geraldine Shepherd
Tel: 020 3214 5703
Email: geraldine.shepherd@nhs.net |
Assistant Director of Human Resources |
Responsible for Human Resources
Accountable to Director of Human Resources |
|
Joe Anne Rushton
Tel: 020 3214 5983
Email: joeann.rushton@nhs.net |
Assistant Director for Workforce Development and Organisation |
Responsible for Workforce Development and Organisation Accountable to Director of Human Resources |
|
Rob Vise
Tel: 020 8237 2203
Email: rob.vise@nhs.net |
Payroll Manager |
Responsible for Payroll services and Pensions
Accountable to Director of Human Resources |
|
Alex Lewis
Tel 020 3214 5891
Email: alex.lewis@nhs.net |
Director of Clinical Governance and Medical Director |
Board level responsibility for Clinical Governance matters Medical Directorate and Caldicott Guardian |
|
Ben Lucas
Tel: 01895 622424
Email: ben.lucas@nhs.net |
Caldicott Guardian |
Responsible for Data Protection and Confidentiality issues
Accountable to Medical Director |
|
Lucy Reeves
Tel: 020 3214 5894
Email: lucy.reeves@nhs.net |
Deputy Chief Pharmacist |
Responsible for Pharmacy matters, medicines management
Accountable to Medical Director |
|
Ela Pathak-Sen
Tel: 020 3214 5875
Email: ela.pathak-sen@nhs.net |
Interim Associate Director of Quality and Improvement |
Responsible for clinical governance and quality and service improvement.
Accountable to Director of Clinical Governance and Medical Director |
|
Peter Walsh
Tel: 020 3215 5855
Email: peter.walsh@nhs.net |
Director of Nursing / Director Infection prevention and Control |
Responsible for Trustwide Nursing services Nursing practice, training and education, Mental Health Act administration, physical care department, infection control Accountable to Clinical Governance & Medical Director/ Chief Executive |
|
Jose Wood
Tel 020 3214 5854
Email: jose.wood@nhs.net |
Deputy Director of Nursing Training and Education |
Responsible for Nursing training and education
Accountable to the Director of Nursing |
|
Gillian Trainor
Tel:020 3214 5870
Email: gillian.trainor@nhs.net |
Associate Director for Nursing |
Responsible for Nursing Services
Accountable to the Director of Nursing |
|
Sheila Gallagher
Tel: 020 3214 5862
Email: sheila.gallagher@nhs.net |
Associate Director for Nursing |
Responsible for Nursing Services
Accountable to the Director of Nursing |
|
Melanie Woodcock
Tel: 020 3214 5871
Email: melanie.woodcock@nhs.net |
Mental Health Act Manager |
Responsible for Trustwide administration of the Mental Health Act
Accountable to the Director of Nursing |
|
Doris Thomson
Tel: 020 3214 5863
Email: doris.thomson2@nhs.net |
Senior Infection Control Nurse |
Responsible for Infection Control issues
Accountable to Deputy Director of Nursing |
|
Gail Jones
Tel: 020 3214 5860
Email: gail.jones@nhs.net |
Infection Control Nurse |
Responsible for Infection Control issues
Accountable to Senior Infection Control Nurse |
|
Mary Gould
Tel 020 8746 5786
Email: mary.gould@nhs.net |
Acting Head of Occupational Therapy |
Responsible for occupation therapy services
Accountable to Director for Partnerships and Commercial Development |
|
Anna Maratos
Tel 020 7886 1973
Email: anna.maratos@nhs.net |
Head of Profession Arts Therapy |
Responsible for arts therapy services
Accountable to Director for Partnerships and Commercial Development |
|
John Green
Tel: 020 7886 1970
Email: john.green@nhs.net |
Chief Psychologist |
Responsible for psychology services.
Lead on Research and Development Matters
Accountable to Medical Director |
|
Ian McIntyre
Tel: 020 32145834
Email: ian.mcintyre@nhs.net |
Director of Business and Estates |
Board level responsibility for Business Development, facilities, estates, procurement and IT |
|
Brian Harthill
Tel: 020 8237 2300
Email: bharthill@nhs.net |
Head of Estates |
Responsible for Estates management
Accountable to Director of Business and Estates |
|
Mitch Taylor
Tel 020 8237 2200
Email: mitch.taylor@nhs.net |
Head of Facilities and Procurement |
Responsible for Facilities Management, fire safety procurement, and IT.
Accountable to Director of Business and Estates |
|
VACANT
Tel: 020 3214 5952
|
Procurement Manager |
Responsible for Procurement matters
Accountable to Director of Business and Estates |
|
Richard Vergez
Tel: 020 3214 5757
email: richard.vergez@nhs.net |
Associate Director Corporate Governance |
Responsible for Risk management, Health and Safety, litigation and Trust secretariat |
|
Jacent Tracey
Tel 020 3214 5784
Email: jtracey@nhs.net |
Complaints & Litigation Manager |
Responsible for Complaints and litigation
Accountable to Director for Partnerships and Commercial Development |
|
Christine Baldwinson
Tel: 020 3214 5776
Email: christine.baldwinson@nhs.net |
Trust Secretary |
Responsible for Trust secretariat
Accountable to Associate Director for Corporate Governance |
|
Peter Barr
Tel: 020 3214 5773
Email: peter.barr@nhs.net |
PALS Manager |
Responsible for Patient Advice and Liaison Service
Accountable to Associate Director for Corporate and Risk Governance |
|
Chris Evers
Tel: 020 3214 5930
Email: chris.evers@nhs.net |
Head of IT |
Responsible for Information Technology
accountable to Director of Business and Estates |
|
John Vaughan
Tel: 020 3214 5755
Email: johnvaughan@nhs.net |
Director for Partnerships and Commercial Development |
Board level responsibility for Partnerships and Commercial Development |
|
Sarah Khan
Tel: 020 3214 5766
Email: sarah.khan@nhs.net
|
Associate Director for Strategic Planning and Information |
Responsible for Information management, Governance and Contracts
Accountable to the Director of Partnerships and Commercial Development |
|
Jan Booth
Tel: 02032145945
Email: jan.booth@nhs.net |
Head of Information Governance |
Responsible for Information Governance, Data Protection Act and Freedom of Information Officer
Accountable to Associate Directors - Information, Governance & Business Planning |
|
Karen Heath
Tel:: 020 3214 5756
Email: k.heath@nhs.net |
Head of Communications & Marketing |
Responsible for Communication, public relations, media relations and Marketing
Accountable to the Director for Partnerships and Commercial Development |
|
Richard Bryant-Jefferies
Tel: 020 3214 5769
Email: richard.bryant-jefferies@nhs.net |
Equalities and Diversity Manager |
Responsible for Equalities and Diversity Accountable to Director for Partnerships and Commercial Development |
1.h Location and contact details for all public facing departments
Central and North West London NHS Foundation Trust:
Click on the individual service to find out more information about each one